Veterans Service & Benefits Program

The Service and Benefits Program of the Maryland Department of Veterans Affairs assists veterans and eligible dependents in acquiring their benefits. The staff of the Service Program is authorized to represent veterans and their dependents before the United States Department of Veterans Affairs, as well as provide general information to those seeking assistance, regardless of representation.

The Service Program currently has Service Officers located in communities throughout Maryland to aid and serve veterans and their eligible dependents. Contact the Program Office most convenient to you. Appointments may be scheduled through the Program Office nearest the itinerant location.

It pays to seek representation when filing claims for federal VA disability benefits.  U.S. Department of Veterans Affairs data shows that veterans represented by accredited organizations receive significantly greater disability benefits than their non-represented counterparts.

Baltimore

Paul M. Prozialeck, Director
E. W. Seabrook Hull, Jr., Chief, Veterans Appeals
David Clark, Chief, Veterans Claims
Debra Hynes, Veterans Service Officer
Rose Bean, Executive Assistant
31 Hopkins Plaza, Room 3020
Baltimore, MD 21201
800-446-4926 extension 6450

Bel Air

Cindy A. Smith, Veterans Service Officer
State Office Building
2 South Bond Street, 4th Floor
Bel Air, MD  21014
410-836-4900

Camp Springs

Garry Brown, Veterans Service Officer
Harriet Hunter Building
6420 Allentown Road
Camp Springs, MD 20748
301-248-0463

Charlotte Hall

Nora Bachelder, Veterans Service Officer
29431 Charlotte Hall Rd., Room 211
Charlotte Hall, MD 20622
301-884-8171 extension 7155

Cumberland

Susan G. Knisley, Veterans Service Officer
12501 Willbrook Rd., Room 2-014
Cumberland, MD 21502
301-759-5251/5252

Eastern Shore

Janet C. Thomas, Area Supervisor
Tiwanna Watkins, Veterans Service Officer
6827 E. New Market Ellwood Rd
Hurlock, MD 21643
866-497-3684

Frederick

George Kauffman, Area Supervisor
Multi-Service Center
100 West Patrick St., Rm 2120
Frederick, MD 21701
301-600-2155

Hagerstown

Aaron Clark, Veterans Service Officer
District Court
33 W. Washington St., Room 206
Hagerstown, MD 21740
301-791-0356

Itinerant Service and Benefits Program Locations

Contact the nearest full-time service office to make an appointment for an itinerant location:

Read the MD Veterans Benefits & Information Guide